Billing Policy

1. Billing Overview

This policy governs the billing process for individual module subscriptions, which can be purchased on a yearly or monthly basis. Each module operates independently, with distinct subscription durations and renewal cycles.

2. Module Subscription Billing Rules

2.1 Yearly Module Subscriptions

  • Immediate Charge: When a module is subscribed to for a year, the full annual amount is charged immediately. The subscription duration is 365 days from the purchase date.
  • Renewal Date: The module renews on the same calendar date the following year.
  • Example: Subscription Date: November 15, 2024. Renewal Date: November 15, 2025.

2.2 Monthly Module Subscriptions

  • Unified Monthly Billing: Monthly subscriptions for modules are billed on the 1st of each month, covering that month’s usage.
  • Charges for modules purchased mid-month are prorated for the remaining days of the current month.
  • Example: Module Cost: $50/month. Subscription Date: November 15 (30-day month). Prorated Charge = ($50 ÷ 30) × 16 = $26.67 (billed on December 1).

3. Multiple Modules and Billing

3.1 Independent Subscription Cycles

Each module has its own subscription term (monthly or yearly) and billing/renewal cycle.

3.2 Unified Billing Statement

Charges for all modules, including prorated fees for new subscriptions, will appear on a single invoice generated on the 1st of each month.

  • Example:
    • Module A: Subscribed yearly on November 15, 2024 ($120/year).
    • Module B: Subscribed monthly on December 10, 2024 ($30/month).

4. Module Activation and Deactivation

4.1 Activation

Modules can be purchased and activated immediately via the user dashboard. Charges are calculated based on the selected term (monthly/yearly) and prorated if activated mid-cycle.

4.2 Deactivation

Users can deactivate modules at any time through the dashboard. Deactivation stops further billing for the module, effective from the deactivation date. Refunds or credits for unused days depend on the refund policy (see Refund Policy for details).

5. Renewal Rules

5.1 Yearly Subscriptions

Renewals occur on the exact subscription start date in the following year.

5.2 Monthly Subscriptions

Renewals occur on the 1st of each month, regardless of the subscription start date.

5.3 Notifications for Renewals

  • Yearly Plans: 7 days before the renewal date.
  • Monthly Plans: 3 days before the renewal date.

5.4 Renewal Charges

Renewal charges are processed automatically using the payment method on file. Users are responsible for ensuring their payment information is accurate to avoid service interruptions.

6. Invoice and Payment Details

6.1 Invoice Components

Each invoice will include:

  • Module names and subscription terms (monthly/yearly).
  • Activation/deactivation details with prorated charges or refunds.
  • Applicable taxes and transaction fees.
  • Total amount charged.

6.2 Accepted Payment Methods

AALA Store accepts credit cards, debit cards, and other payment methods listed during checkout. Payment information is securely processed and stored per industry standards.

6.3 Failed Payments

If a payment fails, users are notified immediately via email. A grace period of 7 days is provided to update payment information. Services may be suspended if payment is not resolved within the grace period.

7. Legal Considerations and Compliance

7.1 Taxes and Fees

Subscription prices are exclusive of applicable taxes. Taxes are calculated based on the user’s billing address and displayed during checkout. Users are responsible for any additional transaction fees charged by their payment provider.

7.2 User Responsibility

Users are responsible for managing their subscriptions, including activation, deactivation, and cancellation of modules. It is the user’s responsibility to keep payment information up to date and review invoices for accuracy.

8. Dispute Resolution

8.1 Billing Disputes

Users must raise any billing disputes within 30 days of the invoice date. Disputes can be submitted through the support portal or by email at support@aala.store.

8.2 Resolution Timeline

Billing disputes will be investigated and resolved within 7 business days. If a dispute is found valid, appropriate adjustments will be made (e.g., refunds, credits).